Terms and Conditions

Acceptance of Terms

By visiting our website at thomasvilledecks.com, requesting a quote, or entering into a written agreement with Thomasville Decks ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

These terms apply to all visitors to our website and to all customers who engage our services. We may update these terms from time to time. Continued use of our website or services after any update constitutes your acceptance of the revised terms.

Description of Services

Thomasville Decks provides residential outdoor construction and installation services, including deck building, deck repair, fence installation, pergola installation, screened porches, covered decks, and related services in Thomasville, NC and surrounding communities. All work is performed by or under the supervision of our trained crew.

We reserve the right to decline any project at our discretion. We also reserve the right to subcontract portions of work to qualified contractors where appropriate.

Estimates and Pricing

All estimates provided by Thomasville Decks are based on information available at the time of the site visit. Estimates are valid for 30 days from the date issued unless otherwise stated. An estimate is not a contract - no work will begin until a written contract is signed by both parties.

The final contract price reflects the agreed scope of work. If conditions discovered during construction require work beyond the original scope - such as replacing a rotted ledger board that was not visible at the time of estimate - we will notify you in writing before performing additional work and will not proceed without your written approval. Additional work beyond the original scope will be billed at the rates specified in the change order.

Price increases in materials that occur after a contract is signed are the responsibility of Thomasville Decks for the term of that contract, unless a written change order is agreed upon by both parties.

Scheduling and Cancellation

Project start dates are scheduled at the time of contract signing, subject to permit approval and weather conditions. We are not responsible for delays caused by permitting timelines, material availability, or weather events beyond our control.

If you need to cancel a signed contract, you must notify us in writing. If materials have already been ordered or fabricated for your project, you are responsible for the cost of those materials up to the date of written cancellation. A deposit or materials deposit paid prior to cancellation may be non-refundable as specified in your written contract.

We reserve the right to reschedule work due to unsafe weather conditions, crew illness, or other circumstances outside our control. We will communicate any delays to you as soon as reasonably possible.

Payment Terms

Payment terms are specified in your written contract. Typically, a deposit is required at the time of contract signing, with the remaining balance due upon project completion and your acceptance of the finished work. Final payment is due at the time of project completion unless otherwise agreed in writing.

Accounts that are not paid within the timeframe specified in the contract may be subject to a late fee as stated in the contract. We reserve the right to suspend work on any project where payment is overdue.

In the event a project requires collection efforts, you agree to pay reasonable attorneys fees and collection costs incurred by Thomasville Decks in addition to the outstanding balance.

Permits and Inspections

Where required by local ordinance, Thomasville Decks will obtain all necessary building permits before beginning work. Permit fees will be included in your written contract estimate. You agree to cooperate with the permitting process by providing access to your property for inspections and by supplying any required property documentation upon request.

If you instruct us to proceed without required permits, we reserve the right to decline the project. We will not perform work that we believe violates applicable building codes.

Limitation of Liability

To the fullest extent permitted by law, Thomasville Decks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the services we provide or our website, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from services we have performed shall not exceed the total amount you paid to us for the specific project to which the claim relates.

We are not responsible for pre-existing conditions at your property, including hidden rot, structural deficiencies, or other issues that were not visible or disclosed at the time of the project estimate. If such conditions are discovered, we will notify you before proceeding and issue a written change order.

Warranty Disclaimer

Thomasville Decks stands behind its workmanship. Any workmanship warranty we provide will be stated in your written contract and applies to the labor performed by our crew. Defects caused by normal wear and tear, improper use, acts of nature, or failure to perform recommended maintenance are not covered.

Warranties on materials and products are provided by the manufacturer and are passed through to you as the customer. We will assist you in understanding manufacturer warranty terms, but we are not responsible for manufacturer warranty claims or defects in materials.

Except as expressly stated in your written contract, all services are provided "as is" without warranty of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.

Dispute Resolution

If you have a concern about work we have performed, we ask that you contact us directly first. Most issues can be resolved through a direct conversation, and we are committed to addressing legitimate concerns promptly and fairly.

If a dispute cannot be resolved through direct communication, you and Thomasville Decks agree to attempt to resolve it through mediation before pursuing litigation. Mediation shall take place in Thomasville, NC. The costs of mediation shall be shared equally unless otherwise agreed.

Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction where necessary to prevent irreparable harm.

Governing Law

These Terms and Conditions and any agreements between you and Thomasville Decks shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal proceedings shall be brought exclusively in the courts of Davidson County, North Carolina.

Website Use

The content on our website is provided for informational purposes only. We make reasonable efforts to keep information current and accurate, but we do not warrant that all information is complete, accurate, or up to date. You may not reproduce, distribute, or republish content from our website without our prior written permission.

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with any other party's use of it.

Modifications to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes take effect when posted on this page. The effective date at the top of this page reflects when the terms were last updated. We encourage you to review this page periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have questions about these Terms and Conditions, please contact us: